Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to DataPak Services Corporation via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail) Along with your return, be sure to include the following:
1. Your order number and/or your complete name, address, and billing phone or email address
2. A detailed explanation regarding your reason for returning the item(s)
3. Information about whether you would like a refund or a replacement
- No other paperwork, invoice, or preauthorization is needed for your return.
Rainbow Knife Pro
1000 Austin Ct, Howell, MI
Once your return is received, it will be processed within 10 business days. Tekno Products, Inc. will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned item.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.Shipping Policy
Please allow 2-3 weeks, includes processing time for delivery. We make every effort to process your order quickly. Most orders are shipped within 3 business days of your order. To ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least one week prior to ensure timely delivery. We use Fed-Ex Smart post to deliver the orders.